GENERAL TERMS AND CONDITIONS
You have to be 18 years or older to purchase items at itg.studio.
The terms of purchase apply when you, as a customer, make a purchase on itg.studio. To be able to make a purchase, you need to accept these terms of purchase and consent to Interesting Times Gang processing and storing your personal information. By completing the purchase, you agree to our terms of purchase.
COMPANY INFORMATION
Interesting Times Gang AB
559284-6330
Vikingagatan 11
11342 Stockholm
Sweden
hello@itg.studio
PURCHASE AGREEMENT
A purchase agreement is entered into between you as the customer (“consumer”) and Interesting Times Gang Stockholm (“merchant”) when you have completed a purchase, and you have received your receipt or an order confirmation sent to the specified email address.
The order confirmation signifies that we have approved the purchase and that a binding purchase agreement has been established. A completed order is associated with an obligation to pay.
PRICES
All prices are stated in Swedish kronor for Swedish customers and EURO for other European customers, including Swedish VAT for private individuals. The VAT rate may vary between different product groups but is usually 25%.
RESERVATIONS
We reserve the right to correct any errors in price and product information or in other communication. We reserve the right to continuously change information and prices on all items in our range and to retrospectively correct incorrect pricing without prior notice. We reserve the right to make price adjustments, clearance sales, inventory discrepancies, technical issues, changes in technical specifications, and any typographical errors on our website or in our advertisements. We reserve the right to cancel incorrect orders. All promotions apply while stocks last unless otherwise specified in the description. Samples and images cannot guarantee the exact appearance and characteristics of the product. Color representation may differ between the image and reality, and for product samples, only the sample can be indicative. Samples of natural materials, especially recycled and biobased materials, may vary more or less between different material pieces.
PAYMENT
For online purchases on itg.studio, you can pay by card (Visa/Mastercard).
DELIVERY TIME
Many of our items are custom-made and manufactured upon order, so at the time of ordering, we can only provide an estimated delivery time for custom-order items. Delivery times may vary between different products, seasons, and delivery methods. Particularly, summer and Christmas may affect production as some factories may be closed during certain periods. Please note that all communicated delivery times are approximate, meaning that delivery can be faster or take longer than estimated. We cannot guarantee delivery times as they are generally beyond our control. We reserve the right to make any necessary adjustments to delivery dates in the event of delays in production from suppliers beyond our control. However, we always strive to deliver your items within the indicated approximate time frame.
RIGHT OF WITHDRAWAL FOR ONLINE PURCHASES
According to the Distance and Off-Premises Contracts Act (2005:59), you, as a consumer, have the right to withdraw from your purchase within 14 days of receiving your goods. The right of withdrawal is provided that your item is not custom-made specifically for you or that you have used/assembled the product. For exceptions to the right of withdrawal, please read further down.
EXCEPTIONS TO RETURN POLICY AND EXCHANGE RIGHTS
Exceptions to the return policy and exchange rights apply if your item is a custom-order item, meaning that it is custom-made specifically for you and/or produced according to your specific preferences. If your item is defined as a "custom-order item," it means by definition that it has been custom-adapted and produced according to your specific order. All items labeled as "custom-order items" are thus not covered by the return policy or exchange rights. At the time of delivery, you may inspect the item to determine its condition and function. Still, if you have used or assembled the item, discarded or damaged the original packaging, the right of withdrawal does not apply. Therefore, it is important that you open your package carefully to avoid damage to the packaging or item. In cases where the item is sealed, it must be unopened, and the item must not have been assembled. The purchase of display models is not covered by the return policy or exchange rights. If you have questions about the return policy or exchange rights, you are always welcome to contact us by email at hello@itg.studio.
SHIPPING AND DELIVERY
The shipping methods offered vary depending on the size (bulky) of your order and your location. Larger furniture may be delivered on a pallet by the chosen carrier and handled as other packaging by you as a customer. You can also choose to have your furniture delivered to the door/property boundary. Upon delivery, it is the customer's responsibility to check if it is possible to transport the furniture in the elevator or if it can enter through doors and stairwells. In winter, it is essential that the path/entrance to the house is accessible and free of ice. The road to the delivery address should be drivable and accessible. Please note that drivers cannot remove their shoes during heavy lifting for occupational health and safety reasons. Therefore, it is advisable to cover your floor if it is delicate or stain-sensitive.
TRANSPORT DAMAGE
We are responsible for damages that occurred during transportation or delivery to you as a customer. When you receive your delivery, it is your responsibility as a customer to check if the package is damaged. Always check your shipment carefully immediately upon delivery. If you have received a delivery that has any damage to the packaging or item, it is important that you document this immediately in text and images. Take photos of the following: 1. outer and inner packaging, 2. label on the box with the item's order number, 3. the item you received where the defect is visible. Describe your case and email the pictures to our customer service at hello@itg.studio within 24 hours of receiving the item. This helps us handle your case more quickly. Keep the original packaging that the item came in. The product should not be used until further notice.
COMPLAINTS
In accordance with the Consumer Sales Act (1990:932), you, as a customer, have the right to complain about manufacturing defects (hidden defects) within 3 years from the date you received the item. The right to complain applies to original defects, not defects that have arisen due to careless handling, mishandling, wear and tear, or failure to follow care instructions. Complaints about a visible defect need to be made immediately upon discovering the defect or within a reasonable time. Within 2 months of the delivery date is always considered within a reasonable time. Packaging should be saved and documented. Interesting Times Gang is not responsible for defects in the item that have arisen due to careless handling or failure to follow care instructions. If you wish to make a complaint about an item, contact our complaints department. To facilitate the handling of your case, please send your receipt/order number, your name and contact information, details about the item, pictures of the defect, and a brief description to email: hello@itg.studio
NATURAL MATERIALS
Many of the items we sell are made of recycled or natural materials such as used fishing nets, oyster shells, kelp, stone, mycelium, wood, and more. Recycled and natural materials often vary in appearance, size, and structure from item to item, which is entirely natural. This includes features such as knots, grain, color variations, texture differences, marbling, marks, and scars, among others. These natural variations are characteristics that the designer often intended to maintain or enhance as part of the design and do not constitute valid grounds for complaint. To maintain the good quality of recycled or natural materials over time, the care instructions provided at the time of purchase and on the website should be followed. In cases of damage and wear due to the failure to follow these instructions, Interesting Times Gang reserves the right to reject a complaint.
SAMPLES
Samples and images cannot guarantee that the exact appearance and characteristics of the item are reproduced. Color representation may differ between the image and reality, and for product samples, only the sample can be indicative. Samples of recycled or natural materials may vary more or less between different material pieces.
FORCE MAJEURE
We will always do everything in our power to ensure that you, as a customer, receive your item. However, Interesting Times Gang cannot be held responsible for delays due to extraordinary events or circumstances beyond our control and that we could not reasonably have foreseen or overcome without economic losses. This includes, among other things, natural disasters, strikes, war, riots, blockades, intervention by public authorities, fire, explosion, boycott, and other force majeure-like circumstances affecting delays from suppliers and/or delivery.
Last Updated: 24 January 2024
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